Green Electricals Pvt Ltd - Gujarat's leading distributor for all electrical products for commercial and industrial use.

Return Policy

In what situation I can return the product bought from greenelectrical.com?

If the product you received is 'Damaged'‘Defective’ or it is 'Not same as Described' by GREENELECTRICAL.COM, you can request for Exchange or Replacement.

Do I have to pay anything Extra for return?

We do not charge extra for returns on approved of customer support and all replacements/pickups are done free of cost.Customer Support will inform you about the pickup process. While we pick up originally delivered product from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

What if same product is not available?

Replacement is subject to availability of stock with the GREENELECTRICAL.COM. If the product is out of stock, you will receive a refund, no questions asked.

How do I return aproduct purchased on GREENELECTRICAL.COM?

Simply follow these steps

Fill the Product Return form and provide Order ID details.

Customer Support will confirm the return request and will inform you about the pickup process.

Please ensure that product is in unused,unaltered,unsoiled and original condition. Include all price tags, labels, original packing and invoice along with the product.

Necessary state/central sales tax any statutory transit material form have to be initiated by customer for reverse pick up

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns
There are certain scenarios where it is difficult for us to support returns
Product is damaged because of use or Product is not in the same condition as you received it.
Defective products which are covered under the manufacturer's warranty.
Any consumable product which has been used or installed.
Products with tampered or missing serial numbers.
Items that are returned without original packaging, or accessories.
Products ordered on demand (special orders).
If statutory form as require by state/central Govt. of India are not provide by customer

When will I get my refund?

Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

Type of payment	Duration
Debit card/credit card/netbanking	10-15 working days from the refund initiation date
NEFT transfer	10-15 working days from the refund initiation date

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

How do I cancel my order?

You can cancel your order any time before the shipping of your product. Just click on Cancelbutton against your order in My Orders in My Account. We will cancel it and initiate your refund.

NOTE:-

We do not charge extra for returns and all replacements/pickups are done free of cost.

We support Replacement selected categories in case of damaged item.

Replacement available for Dead On Arrival, Faulty, or Received Wrong Item.

Replacement is subject to availability of stock with the GREENELECTRICALx.COM. In case a Replacement is not available, GREENELECTRICALx.COM will refund the amount for the same.

If you change the mind after receiving the product as per the order, the replacement or return cannot be carried out.

All this is subject to the GREENELECTRICALx.COM return policy.

Corporate Office

Green House

152 GIDC, Makarpura

Vadodara - 390010, Gujarat, INDIA

Call +91-265-2604100

Email info@greenelectricals.com